Mastercard, a leading financial services provider, has introduced an innovative AI-powered tool called “Consumer Fraud Risk” to revolutionize the fight against payment fraud and scams. Currently live in the United Kingdom, this solution leverages Mastercard’s latest AI capabilities and unique network perspective of account-to-account payments, empowering banks to predict and prevent various types of scams.
Mastercard has strategically partnered with nine major UK banks, including Lloyds Bank, Halifax, Bank of Scotland, NatWest, Monzo, and TSB, to deploy this cutting-edge solution. By harnessing large-scale payments data, the tool can analyze transactions in real-time, enabling the identification of payment scams and preventing funds from being transferred out of victims’ accounts. The AI solution takes into account various factors such as account names, payment values, payer and payee history, and connections to known scam-associated accounts, equipping banks with the necessary intelligence to intervene and halt fraudulent payments.
One of the early adopters of Mastercard’s Consumer Fraud Risk tool, TSB, has already witnessed impressive results in fraud detection within a remarkably short period of four months. If these results are replicated across all banks, the prevention of scam payments over a year could result in savings of nearly £100 million for the entire UK. As a result, other banks are expected to embrace the Consumer Fraud Risk tool throughout 2023. Meanwhile, Mastercard is actively exploring opportunities to expand the solution to international markets, capitalizing on its success in the UK.
In recent years, fraudsters have increasingly employed impersonation tactics to deceive individuals and businesses into transferring money under the false pretense of legitimate transactions. This type of fraud, referred to as “authorized push payment fraud” or APP fraud, has become a significant challenge, accounting for 40% of UK bank fraud losses. Projections indicate that by 2026, the cost of APP fraud in the US and UK alone could reach a staggering $4.6 billion.
Detecting these scams has proven to be a daunting task for banks since customers voluntarily initiate these transactions without any compromise to security measures. Such fraud not only erodes trust in online interactions but also poses a severe threat to individuals’ financial well-being. Recognizing these risks, Mastercard is committed to rebuilding and maintaining trust by leveraging cutting-edge AI technology. The AI-powered solution developed by Mastercard enables banks to identify and predict payments to fraudsters, effectively intercepting them in real-time.
Mastercard has been a frontrunner in adopting AI technology, integrating it extensively into its business operations over the past decade. This foundational technology has significantly enhanced Mastercard’s ability to identify fraud patterns, resulting in the prevention of over $35 billion in fraud losses over the last three years.
Addressing the challenges of detecting fraudulent payments amidst the vast number of daily transactions is akin to finding a needle in a haystack. Scammers have become increasingly sophisticated, necessitating the deployment of robust prevention and monitoring tools. The collaboration between Mastercard and TSB has provided the latter with critical intelligence required to identify fraudulent accounts and prevent funds from reaching them.
The initial outcomes observed by banks utilizing the Consumer Fraud Risk tool have been remarkably successful in preventing scams, especially when combined with additional customer insights. This empowers banks to develop targeted fraud strategies and effectively identify different types of scams, including purchase scams, impersonation scams, and romance scams. Purchase scams currently represent 57% of scams in the UK, posing a significant challenge for banks.
In 2022 alone, the UK reported a staggering 207,372 incidents of authorized push payment scams, resulting in gross losses amounting to £485 million. Mastercard’s decision to introduce the Consumer Fraud Risk tool in the UK first is underpinned by the company’s extensive experience in tracing and combatting financial crime within the country’s real-time banking system. Furthermore, Mastercard is actively exploring opportunities to expand the solution into other markets where it can be effectively implemented.
As the battle against payment fraud intensifies, Mastercard’s AI-powered solution marks a significant stride in the ongoing fight against scammers. By providing banks with real-time intelligence, Mastercard aims to protect individuals and businesses from falling victim to fraudulent schemes. Ultimately, the success of this initiative will not only safeguard financial transactions but also restore trust in digital interactions.